We offer Free Shipping for qualified Canadian orders over $CDN50.00 after any discounts and before taxes; some conditions apply. Eligible customers must select the FREE SHIPPING option on the shipping page, during the checkout process, to take advantage of the offer.
Transit time for the free shipping option in Canada is normally 2-5 working days. Transit times for other shipping methods are automatically calculated for you during the checkout process.
For orders that do not qualify for Free Shipping, we offer discounted Canada Post and UPS shipping rates. To calculate the rate to your destination, click on the "Estimate shipping cost" link on the shopping cart page.
Unfortunately, because of high shipping costs, we cannot offer Free Shipping for:
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We will offer a full refund or store credit for unused products if returned to us within 365 days of the order date. New, unused and unopened (for items that come in sealed packaging) merchandise will be refunded in full. Please note that:
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Thank you Fendrihan for offering a an exchange for my defective brush. Excellent service and selection is why I enjoy being your customer. As well, I appreciated your prompt response.
I purchased this brush on December 28 2015. It is losing hairs in excess of 20 per use. I use it every second day to let it dry appropriately, rotating with my 7 year old Edwin Jagger that shows no sign of wearing out. Yet, I shake out at least 20 hairs in to my sink before I lather up and I still get another half dozen stuck in the lather on my face, which makes shaving uncomfortable. I even use a gentle "painting" movement when lathering to not put unnecessary torque on the knot. This brush looks great, has great stiffness, but at the rate of hair loss, it probably won't make six months before I have to retire it. My inexpensive best badger loses a hair every 6 months. This one loses about 20 per use. I have just contacted Vie Long. I hope that they can tell me that this was defective and make it right. If so, I will update this review.
First a warning! This brush has a strong horsey smell when first unpackaged- no surprise there.. It needs a thorough wash in dishwashing liquid before use. The brush is a pleasure to use, its retains masses of water and delivers a lot of rich lather. Not a tidy shave but most pleasurable. Recommended at this price.
I have been using this brush now for about 2 months; my first horse hair brush and I could not be happier with it. It builds smooth, merengue-like lather with ease... the horse hair has the backbone of my boar with a softness that puts my badger to shame. The triangular, rounded handle is quite nice and offers great control. An excellent brush for the money.