FAQ
Q: How long will it take my order to arrive?
A: Most orders will arrive in 2-5 working days. If you've chosen a faster shipping method, or are placing an international order, the shipping calculator at checkout will give you a more accurate estimate.
Check out our Shipping Policy for more information.
Q: How do I return a product?
A: We’re happy to offer full refunds on unused products. Fill out the Contact Us form above and send us a return merchandise request with your full name, address, shipping address, order number, and a description of the product.
If you know your order number, please click here to create a fast and simple return.
Unfortunately, we can only offer refunds on products if they remain resalable. For products that come with a hygienic seal, sanitary regulations require that we only accept products where the original seal remains unbroken. This lets us keep our costs down, and pass those savings on to you. For more information see our Returns Policy.
Q: Do you offer exchanges?
A: Unfortunately, we do not offer exchanges at this time.
Q: Can I come to your location and pick-up or browse through products?
A: No. In order to provide you with the best possible prices, we do not maintain a storefront. However, if you are located nearby, we can offer extremely low shipping rates of between $5 and $10 on all orders (depending on size). We also offer free shipping on all orders over $50.