We offer free shipping for qualified Canadian and US orders over $CDN 50.00 (after any discounts and before applicable taxes and shipping charges. Gift card purchases do not count toward the $50 minimum requirement); some conditions apply. This free shipping offer may not be combined with any other discounts or promotions.
Unfortunately, because of high shipping costs, we cannot offer free shipping for:
- Orders outside Canada and the U.S.A. (subject to the exceptions set out below);
- Orders from Canadian Territories (Northern Territories, Yukon and Nunavut); or
- Orders from Alaska, Hawaii, Associated States, Puerto Rico, US Military Addresses (APO, AFO, etc).
Shipping costs are calculated using automated software. Shipping charges vary depending on the location, size and weight of package.
Estimated delivery times for free shipping option
2-5 working days
4-12 working days
Transit times for other shipping methods and destinations
Our automatic shipping rates calculator on your CART page will help you find the cost to ship your order. For estimated delivery times, click CHECKOUT and enter your full shipping address on the next page. Our shipping method calculator will give you a more complete breakdown of your available shipping options.
A business day is a regular work day in Ontario. Business days do not include weekends or Canadian or Ontario statutory holidays.
Orders received between Monday and Friday are usually processed within two business days. Orders are not processed on statutory holidays or weekends. Orders received on Saturday and Sunday are usually processed by 6PM on Tuesday.
No On-time Guarantee
We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.
No Liability for Customer Data Entry Errors or Customer Absence
We are not responsible for any errors you make in order's contents, delivery address entry or if you are not available to receive the order. Please review your order and contact us immediately if you find mistakes. In case your order gets returned to us due to your data entry error or your absence at the time of delivery, we can:
- • Issue a Refund: We will issue a refund if you choose to cancel your order after such an instance of non-delivery. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post (or other shipping carrier) applies for returning the package to us; or
- • Re-ship: In such cases, an additional fee will apply to reship your goods.
No Liability for Damages Caused by Inclement Weather
The risk of loss of any Product(s) ordered through this Site shall transfer to you upon delivery of the Product(s) to the shipping carrier. For example, and without limiting the generality of the foregoing, we have no control over and are not responsible for weather-related damages occurred during Product transit after shipping, such as, but not limited to, Product breakages due to freezing.
If you have any questions about our Shipping Policy, please feel free to contact us.
Holiday Shipping Schedule for 2016
We thank you for choosing us as your holiday shopping destination. During this time of the year, we will do our best to process and ship your orders as fast as possible, as we would like you to receive your gifts on time. To this end, there are a few things that are worth considering when placing your order.
This time of the year sees great volumes of parcels being shipped, and postal services and couriers will drop their on-time guarantees and possibly run one or two business days behind schedule. Please use our "Quick shipping cost estimate" tool, located in the shopping cart page to determine your parcel's transit time (and add 1 or 2 business days to that estimate for safety).
Though the "Quick shipping cost estimate" is the best tool to determine transit times, here is a quick guide with he best dates to order by based on your location and type of shipping service (please note: these shipping times are not guaranteed):
Ontario and Quebec: order by December 18.
Western and Eastern Canada: order by December 12.
Newfoundland and Labrador, Canadian Territories*: order by December 12.
UPS Standard Ground
Ontario and Quebec: order by December 21.
Western and Eastern Canada: order by December 18.
Newfoundland and Labrador, Canadian Territories*: order by December 16.
Canadian Provinces: order by December 22.
Canadian Territories*: order by December 19.
*Note: Orders to certain locations in the Canadian Territories can take longer than noted.
Canada Post Small Packages Air
Order by December 5.
Order by December 12.
UPS Standard Ground
Central and Northeast USA: order by December 16.
Southeast, Northwest and West USA: order by December 14.
Order by December 22.
Canada Post Small Packages Air
Order by December 2.
UPS Expedited/Canada Post XPress Post
For most of Western Europe and Asia: order by December 17.
*Note: Orders to certain countries or territories can take longer than noted.