We offer Free Shipping for qualified orders over $50.00 after any discounts and before taxes; some conditions apply. Eligible customers must select the FREE SHIPPING option on the shipping page, during the checkout process, to take advantage of the offer.
Transit time for the free shipping option in Canada is 2-5 working days. Transit times for other shipping methods are automatically calculated for you during the checkout process.
For orders that do not qualify for Free Shipping, we offer discounted UPS shipping rates. To calculate the rate to your destination, click on the "Estimate shipping cost" link on the shopping cart page.
Unfortunately, because of high shipping costs, we cannot offer Free Shipping for:
For more information about shipping policies click here.
We will offer a full refund or store credit for unused products if returned to us within 365 days of the order date. New, unused and unopened (for items that come in sealed packaging) merchandise will be refunded in full. Please note that:
For more information about return procedures, click here (opens in a new tab).
I received the items promptly and as described. I would have liked to pick them up though as they are only about 5 minutes from my home and I could have saved the $6.00 shipping. I made enquiries but the items shipped before I got a reply.
Convenient for traveling. I use the bottled ink for every day use, and have these in my travel bag.
I am familiar with the pens and cartridges. The review of these is not necessary, for if I did not like the pen's previous performance I would not bother purchasing the cartridges. However, your diligence in shipping, timely delivery, and overall customer services is superlative. I give you a big smiley face, actually a big grin. Great job.