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This shampoo is super gentle, as advertised, seemed to be okay for my dry, coarse hair, (meaning it didn't dry it out further, maybe added a touch more softness) and it seems to follow the model of "a little goes a long way". So why 3 stars? It's super runny. Think, thick water. That's not too bad but it does take a while to get used to since most other shampoos I've used are thick-ish. But the biggest detractor and one that will keep me from coming back is the smell. It is not pleasant. I've never used a "milk cream" product before but I know I won't try another. Honestly, if the smell doesn't bother you this is probably a 4 star item and I'd say try it out! but from my stand point I wouldn't recommend and wouldn't buy this one again.